Shipping Policy

DOUBTED & OVERLOOKED LTD SHIPPING POLICY:

SHIPPING

Within the United Kingdom, delivery time is 1-3 business days for regular shipping after the order is shipped, while foreign shipments between 3-10 business days.  For an additional cost, faster shipping can be applied.

The messaging service is carried out with tracking control. Shipping shall be done with the use of Evri. We have the express right to use any Courier service as we deem fit. 

Please note that Shipping fees would be calculated together with your order price upon checkout.

International Shipping

Please keep in mind that shipping costs vary by country. You will see individual shipping prices for your order before you place it at checkout. For orders shipping outside of the United Kingdom, we are not liable for any tariffs, customs, or taxes. Orders will not be dispatched until payment has been received.

PLACE OF DELIVERY, DEADLINES AND LOSSES

Approximate delivery times are indicated in working days in the description of each product, although a delay in delivery will not be a reason for penalty.

DOUBTED & OVERLOOKED will not be liable for errors caused in delivery when the delivery address entered by the User / Customer in the order form does not match the reality or has been missed.

Depending on the destination of the order can be used various ways or methods of shipping, each method and each destination have shipping times that are specified in the order confirmation process.

Deadlines may change for logistical reasons or for reasons of force majeure. In cases of delays in deliveries, DOUBTED & OVERLOOKED will inform its User/Customer, as soon as it has knowledge of them.

Each delivery is considered made from the moment the company makes the product available to the User / Customer, which is materialized through the control system used by the transport company.

Delays in delivery shall not be considered those cases in which the order has been made available to the User/Customer, by the transport company within the agreed time and could not be delivered for cause attributable to the User/Customer.

When the order leaves our warehouse, you will be sent an email notifying you that your order has been accepted and is being sent.

DELIVERY DATA, DELIVERIES NOT MADE AND LOSS OF THE PRODUCT.

If the User/Customer is absent at the time of delivery, the carrier will leave a note indicating how to proceed to arrange a new delivery.

We would contact you and embark on a series of follow-up actions aimed at ensuring that delivery occurs.

If after 7 working days after the departure to delivery of the order has not been arranged delivery, the User / Customer should contact the administrator of the website.

In the event that the User/Customer does not do so, after 10 working days from the departure to delivery of the order, it will be returned and the User/Customer must bear the cost of shipping and return to origin of the order, as well as any associated management costs.

If the reason for not being able to make the delivery is the loss of the order, the transport will initiate an investigation. In these cases, the response times range from one to three weeks.